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Customer Support



Thank you for choosing Wallach products.

  1. Product may be returned to Wallach under the following circumstances:
    • If incorrect items were shipped
    • If defective items were shipped (out of box failure)
  2. To return a product, contact a customer service representative to obtain an RMA (Return Material Authorization) number. Be prepared to provide the following information:
    • The date the item was ordered
    • The Wallach invoice number and billing name and address
    • Reason for the return
    • Quantity, part number, description, and serial number of the merchandise to be returned
  3. Goods must be returned unused. Any charges for damaged or missing items will be added to the restocking fee.
  4. Only prepaid shipments will be accepted from the customer. Return collect merchandise will be refused.
  5. Product should be securely packaged in the original carton.  All shipments must be made via prepaid parcel post or U.S. Mail. Please note C.O.D. packages will not be accepted.
  6. Sterile and disposable products, as well as light bulbs, are not returnable.
  7. The following restocking charges will apply to product ordered in error:
    • 5% 1 – 30 days
    • 10% 31 – 60 days
    • 15% 61 – 90 days
    Goods must be returned unused in original condition. Returns will not be accepted after 90 days.
  8. Tips may be returned or exchanged within 30 days. Tips that are damaged or scratched are not returnable. Care should be taken in packaging tips individually.